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#749 Do Things That Don’t Scale
Tropical MBA: Entrepreneurship & Founder Lifestyle
Delight and Make Users Happy
Take extraordinary measures to make users happy. Delight them with personalized gestures like handwritten notes. Focus on making users feel that signing up with your company was the best choice they ever made. Avoid the misconception that founders should prioritize building robust and elegant products over customer satisfaction. It's crucial to go the extra mile to keep users delighted and build a strong relationship from the start.
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