From Brotherhood to Business: The Shift in Service Dynamics

Over the past 25 years, there has been a noticeable shift in service dynamics, moving from a caring, community-focused environment to a more impersonal, corporate approach. This transition has prioritized meeting quotas and numbers over genuine human connection, leading to instances where individuals, particularly children, feel neglected and overlooked. The emphasis on metrics has fostered a less compassionate atmosphere, undermining the sense of brotherhood that once characterized the service.