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Making Change Management Mindful (Part 3): How to Effectively Communicate Change

APQC Podcasts

NOTE

How to Communicate Change Effectively

Communicating change effectively involves breaking down the message and considering the audience and timing. Different communication methods, such as email or face-to-face meetings, may be more appropriate depending on the situation. Middle managers play a significant role in communicating resistances and concerns back to the change manager. It is important for middle managers to provide concise and actionable feedback, rather than mere complaints. Identifying patterns of resistance and understanding the root causes can help change managers refine their messaging and training plans. Change managers can also facilitate conversations to uncover resistance and improve transparency. Building trust with employees is crucial for effective communication, regardless of job title. By addressing resistance and trust issues, organizations can identify and address problem areas within the organization.

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