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How Generative AI Changes Strategy

HBR IdeaCast

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The Potential Transformation of Customer Service with AI-enabled Co-pilots

AI-enabled co-pilots can make customer support more efficient and pleasant for users who want their issues handled quickly./nImplementing AI-enabled co-pilots can reshape internal processes of organizations and open up new opportunities./nUsing AI technology has the potential to transform various aspects of society such as improving supply chains, enhancing education, and providing affordable healthcare./nThe speaker is optimistic about the positive impact AI technology can have on humanity.

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