Establishing boundaries is crucial for business owners, particularly when faced with pressure from customers. Rather than succumbing to demands for price matching or discounts, tactical responses can help deflect responsibility and maintain professionalism. For instance, citing broker restrictions, fairness in previous transactions, or the impact on service quality can serve as effective justifications for declining requests. Although some customers may initially leave, over time, these boundaries foster respect and improve business relationships, ultimately leading to a more sustainable operational model.
On today's episode, Andy answers your questions on what kind of mindset you need to be successful in life and business, when it's an appropriate time to reward yourself without feeling like you'll spiral into bad spending habits, and the best way to be more firm and assertive when it comes to not giving family and friends discounts.