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Cedric Chin: What Operators can Teach Investors, the Study of Expertise, Knowledge Shields, and More (Podcast #10)

Liberty's Highlights

NOTE

Embrace the Unexpected Insights

Startups often face the challenge of understanding customer desires, which can lead to surprising realizations about their needs. Engaging startup operators in conversations can reveal defining 'aha moments' where unexpected customer behavior is uncovered. This may involve a shift in focus from their original vision to what customers genuinely seek, such as the case with PayPal, where the core feature of emailing money emerged as the primary demand despite initial intentions. The lesson is clear: successful innovation often hinges on recognizing and adapting to unforeseen customer responses rather than clinging to preconceived ideas.

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