The speaker acknowledges that social media is not solely responsible for polarization in American society; cable television may play a bigger role. However, social media does have a significant impact by creating a sense of constant crisis and alarm. It leads people to share information that affirms their views, causing a cycle of panic and a need for reassurance. The speaker notes that as a journalist, they are often asked to provide clarity and reassurance, but the continuous state of alarm induced by social media makes it challenging to offer reassurance.

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