The real danger of AI in the workplace is not mass layoffs at big companies, but the gradual entry of new competitors that are more automated and have fewer employees. As a result, these leaner companies take market share from bigger, slower, and more human-dependent companies, leading to net job losses. The kind of necessary but boring back and middle office work, such as HR tasks like giving benefits information or writing employment verification letters, is where the disruption from AI will happen first. Jobs that involve being a 'swivelware'—a human who takes information from one place and puts it into another—are particularly at risk.