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Deep into Intelligent Systems and "Artificial General Intelligence" with Peter Voss, Founder and CEO of Aigo.ai.
Making Data Simple
Elevating Service with Intelligent Automation
Utilizing conversational AI in customer service is not just about replacing agents but enhancing the customer experience by efficiently handling certain parts of the interaction before smoothly transferring to a human agent. This approach involves verifying customer identity, understanding the issue, collecting necessary details, and even providing agents with prompts and suggestions based on the conversation. Unlike traditional automation focused on cost-saving, a well-designed conversational AI system can go beyond containment and actually provide superior service to customers.
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