Three Conversation Types

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Discussions comprise three main types of conversations: practical discussions focus on making plans or solving problems, emotional discussions involve expressing feelings and seeking empathy, and social conversations revolve around relationships with others and society. Skilled communicators identify the type of conversation taking place and adapt accordingly.

Charles Duhigg is a Pulitzer Prize-winning journalist and the author of Supercommunicators: How to Unlock the Secret Language of Connection.

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