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How to Handle Mess Ups | Ep 711
The Game w/ Alex Hormozi
Effective Strategies for Addressing Significant Business Mistakes
3min Snip
00:00
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When significant business mistakes occur, it is crucial to immediately take responsibility and show anger to demonstrate control and influence over solving the problem. Blaming others is not effective as it removes the power to fix the issue. Customers often test responses to mishaps to gauge the business's concern. Taking ownership, expressing anger, and validating the customer's emotions are key steps. It is essential to confront the mistake directly, show genuine anger, and make the customer feel understood. Trying to minimize their pain is counterproductive; instead, letting the customer acknowledge the severity of the situation helps in resolving the issue effectively.
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