Intercom Co-Founder on AI Autonomy, Adapting Dev to LLMs and what AI Native means: Insights from Des Traynor
The AI Native Dev - from Copilot today to AI Native Software Development tomorrow
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Balancing Risk and Resolution in Decision-making
Controlling hallucinations is crucial to prevent errors, but it may also limit the resolution engine. Embracing a level of risk can lead to higher accuracy, but it also involves stepping into the unknown. Engaging the customer in the decision-making process by disclosing uncertainties can mirror human behavior and enhance trust in the support application's reliability.
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