Adam Nash Applies Clay Christensen’s Innovator's Dilemma to Modern Fintech
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Understand how your competitor sees their best customers
Incumbents like Fidelity invest in technology and focus on delivering value to their best customers to capture most of the value for the business. It's crucial to understand who you are competing with, know their best customers and strategic focus. Always assume that competitors are as smart, fast, and insightful as you are, regardless of whether they are startups or incumbents.
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