In this engaging and entertaining talk, the speaker emphasizes the importance of being concise and clear in communication. He compares communication to jazz music, where structure is key to spontaneity. To achieve clarity, he introduces the three simple questions: what, so what, and now what. He explains how this structure can be used in various situations, including small talk at corporate mixers.
Even if you don’t think you’re a natural, anyone can become proficient at the art of small talk by utilizing the right tactics and behaviors. In this collaboration with Harvard Business Review, strategic communications lecturer Matt Abrahams shares his tips and techniques for cocktail party chit chat, networking small talk, and holiday dinner-table conversation.
Watch the full video on HBR's YouTube channel.
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