How the Fundamental Attribution Error Impacts on Trust and Coordination in Large Orgs

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In large organizations, the fundamental attribution error leads to individuals attributing others' behavior to personal flaws rather than situational factors. This leads to a lack of trust and coordination as people jump to the convenient conclusion that others are at fault. Over time, this lack of trust compounds and leads to a negative cycle of reaffirming the hypothesis of others' incompetence, ultimately creating a trap where people within the organization don't trust each other.

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Why do organizations get slower as they grow? What can organizations learn from slime molds? What are the advantages of top-down organization versus bottom-up organization, and vice versa? How can organizations encourage serendipity? What use are doorbells in jungles? Why is it so hard for organizations to set a "north star" that is at once plausible, coherent, and good?

Alex Komoroske has over a decade of experience in the tech industry as a product manager focusing on platform- and ecosystem-shaped problems. While at Google, he worked on Chrome's Web Platform PM team, Augmented Reality in Google Maps, and Ambient Computing. He's fascinated by how to navigate the emergent complexity within organizations to achieve great results. You can find some of his public writing at komoroske.com.

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