In conflict conversations, the belief that the other person is not listening can derail the discussion. To truly listen and prevent a shouting match, a technique called looping for understanding is effective. This technique involves asking deep questions, summarizing the other person's response in your own words, and confirming if you understood correctly. By seeking permission to acknowledge active listening, individuals are more likely to engage in meaningful dialogue and truly hear one another.
Patrick Donley (@JPatrickDonley) sits down with best-selling author, Charles Duhigg to discuss his latest book, Supercommunicators. You’ll learn why Charles decided to become a writer, how challenges in his own life have led him to write his best-selling books, what supercommunicators do that average people don’t do in conversation, how to handle hard conversations using a technique called “looping,” what his hopes for the book are, and much more!
IN THIS EPISODE, YOU’LL LEARN:
00:00 - Intro
02:56 - Why Charles decided to become a writer.
06:47 - Why his most successful year was also one of his hardest years.
11:03 - How writing Supercommunicators solved a problem in Charles’ own life.
11:03 - Why it is important to understand the matching principle.
16:27 - What do supercommunicators do that average people don’t do in conversation.
23:23 - Who his supercommunicator role models are.
27:44 - What is neural entrainment.
30:27 - What are the 3 buckets of conversation.
35:46 - How to handle hard conversations using a technique called "looping".
42:53 - What his hopes for the book are.
And much, much more!
*Disclaimer: Slight timestamp discrepancies may occur due to podcast platform differences.
BOOKS AND RESOURCES
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