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Live Oak: The Small Business Bank - [Business Breakdowns, EP.143]

Business Breakdowns

Building Custom Software for Streamlined Customer Service and SBA Loan Process

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Identifying common pitfalls, the company built custom software to streamline the handoff of customer data between officers, underwriters, and service, reducing the need for customers to fill out 148 required documents multiple times. This R&D effort became a revenue driver when productized, leading to the creation of a subsidiary and a publicly traded company with a valuation of over 3 billion, benefiting the original investors.

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