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The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch cover image

20Growth: Uber's Expansion Playbook for Scaling from 10 Cities to $10BN in Revenue | How Uber Acquired 1M Drivers | How Uber Solved the Chicken and The Egg Problem in New Markets and What Uber Would Be Like with Travis Still There with Scott Gorlick

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

NOTE

Engage and Scale: The Power of Onboarding Tactics

Initial driver onboarding at scale relied heavily on manual processes such as cold calling and hosting group onboarding sessions. Successful strategies included identifying peak times when drivers were available, like Monday mornings and Thursday afternoons at airports, to provide food and a comfortable space for engagement. This approach not only captured drivers' attention but also positioned Uber as a valuable option for their driving needs. Sharing effective methods across cities fostered a consistent playbook, while cold calling and referral programs emerged as underestimated yet powerful tools for increasing driver recruitment.

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