The experiment revealed that people tend to disengage when faced with overwhelming situations, not due to apathy but because of their awareness of the emotional burden involved. When encountering someone in need, individuals are compelled to help, even if unsure of how to make a difference. This dilemma arises from the fear of feeling helpless after attempting to assist. This dynamic is evident in situations like passing by homeless individuals, where the hesitation to act stems from the desire to help coupled with uncertainty about the impact of one's actions.

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