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202. Making Communication Memorable with Matt Abrahams
The Greg McKeown Podcast
Foundational principles of spontaneous speaking: listening for what's needed
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Spontaneous speaking is all about listening for what's needed in the moment. It's about understanding the nuances and responding accordingly. For example, when someone asks for feedback, they may actually be seeking emotional support. So it's important to listen and respond appropriately. Two key techniques for spontaneous speaking are allowing for silence, which encourages people to speak more freely, and asking questions to further understand the situation.
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