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Intent fades, but impact lingers.
Focusing on intent rather than impact can lead to negative outcomes in social interactions and workplace dynamics. Positive intent does not excuse hurtful or uncomfortable experiences; for example, complimenting someone's appearance can unintentionally make them feel awkward or objectified. It's crucial to prioritize the emotional impact of our words and actions over our intentions. Organizations should foster a culture where feedback emphasizes constructive communication about work performance rather than personal attributes. This approach enables team members, including managers, to harness their goodwill in ways that positively influence morale and workplace relationships, ultimately enhancing the overall team dynamic.