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#0109 - High performance organisations with Steve Spear
No Nonsense Leadership
Focus on People Over Tools
In evaluating an organization's effectiveness, metrics should be prioritized that reflect productivity differences rather than getting sidetracked by equipment. Historical comparisons show that top performers in different sectors, such as industrial HVAC and healthcare, demonstrate defect rates or quality metrics significantly lower than the industry norm, often by factors of a thousand or more. Acknowledging this disparity urges a shift away from the allure of advanced technology and encourages a focus on the human element. Time spent by professionals like nurses on understanding and navigating their work environment is considerable, indicating that organizational success relies more on empowering and equipping people than on showcasing technology.
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