495 | The Lazy Landlord | James Lowery
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Enhancing Tenant Satisfaction through Property Upgrades and Maintenance
Property owners enhanced tenant satisfaction by addressing tenant's needs such as providing a new washer and dryer based on their request, creating a feeling of home for tenants by allowing them to plant flowers or make upgrades. Engaging tenants by asking about desired upgrades and addressing pain points at the property contributes to a positive tenant-landlord relationship, alongside using an online portal for automated rent collection and maintenance requests.
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