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Starbucks (with Howard Schultz)
Acquired
** Growth covers up mistakes, success breeds hubris **
The speaker points out that growth can hide mistakes, making it easier to give up, while success can lead to arrogance. Starbucks' immense success and global presence have made it seem like a public utility, creating complexity and the risk of losing the personal touch with customers. The company requires constant nurturing and alignment with its integrity and heritage to avoid losing its essence. The speaker emphasizes the importance of maintaining a balance in giving and taking like a reservoir, as neglecting this balance can lead to disastrous consequences, despite the temporary illusion of success and financial gains.
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