Approaching meetings with a springing facts mentality is totally dysfunctional
Disagreeing with someone in a meeting should be done one on one beforehand
Building trust is more important than changing someone's mind
Marina Nitze is a professional fixer of broken systems – a hacker, not of computers and technology, but of the social phenomena that tend to emerge when people get together and form organizations, institutions, services, businesses, and governments. In short, she hacks bureaucracies and wants to teach you how to do the same.