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064. Sandra J. Sucher: Trust - How Companies Build It, Lose It & Regain It

Leading Transformational Change with Tobias Sturesson

NOTE

The Three Elements of a Good Apologies

Apologizing is a life skill, right? It's part of the research that I feel like it's useful to tell people about because as the advertisement on TV said, you should do this at home. There's some things, there's a whole strand of research in the trust literature around apologizing. So and the acknowledgement is what people are looking for and the apology as well.

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