OpenAI's New Model Spec, Gen Z Loves AI Customer Support, OpenAI's Media Deals Revealed
The Neuron: AI Explained
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Embracing AI for Gen Z Customer Support
Gen Z consumers prefer chatting over talking on the phone, with 47% preferring a text before a call. Investing in AI customer support is crucial as Gen Z has no issue chatting with intelligent AI. A firm found that over 60% of users no longer needed to talk to a person after using the AI support chat bot, indicating significant potential cost savings without immediate layoffs.
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