Individuals desire a sense of control and agency, even when technology offers alternatives. Engaging them by focusing on their goals cultivates a more open dialogue, leading them to seek advice and insights. By guiding the conversation without imposing decisions, people often arrive at their own conclusions, enhancing their satisfaction and success in choices made.
Psychologist and author Adam Grant talks with Maya about the science of changing peoples’ minds, including our own. Adam also takes some of his own advice and rethinks some of his ideas.
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