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Dennis Dresser - High Performing SaaS Sales Orgs - Ep.214

Think Like an Owner

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Sales Team Enhancements for Ongoing Customer Success

To ensure ongoing customer success, the sales team made significant changes by documenting key metrics and desired outcomes in the CRM system. They improved handoffs between sales, solution consultants, and delivery teams, even involving the delivery team in presales activities. Additionally, they conducted kickoff calls with project sponsors and executives to align on delivery plans and important outcomes.

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