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Having Hard Conversations with Clear Directives
When having difficult conversations, it is essential to be honest and direct without sugarcoating. Avoid beating around the bush and provide clear directives on the exact behaviors that need to change. Focus on the specific actions, not emotions, blame, or excuses. By clearly outlining what needs to be done and discussing how to close the gap between current behavior and expectations, the likelihood of recurring conversations decreases, leading to the right behaviors being rewarded.