The Journal. cover image

Fraudulent Online Returns Cost Retailers Billions

The Journal.

NOTE

Patterns Unmask Deception

An analysis of return transactions revealed a troubling trend: one customer exhibited suspicious behavior by repeatedly ordering and returning shoes, ultimately using multiple email addresses to generate approximately 250 orders and obtaining refunds totaling $24,000. This prompted a deeper investigation into potential return fraud, uncovering that not all goods were returned as claimed, with instances of used or mismatched items appearing instead of the expected products.

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