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513. Should Public Transit Be Free? (Update)

Freakonomics Radio

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Impact of Free Fare on Boarding and Alighting Times

Free fare led to faster boarding and alighting times, improving service reliability. People value reliable service and perceive wait times significantly higher than actual, with a waiting time of 10 minutes feeling like 30 minutes. The experiment showed positive responses to both free fare and efficient boarding processes. Cumbersome payment methods slow down boarding and affect service quality.

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