How2Exit: Buy, Don't Build - M&A of Small Businesses cover image

E157: Elizabeth Knopf, M&A Investor and Growth Expert Shares Strategies for Success

How2Exit: Buy, Don't Build - M&A of Small Businesses

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Understanding Customer Needs and Evaluating Cross-Selling and Up-Selling Strategies

Understanding customer needs is essential to identifying opportunities for cross-selling and up-selling. It's important to consider what customers require in addition to the current product or service. Cross-selling and up-selling may not be effective if the products or services are too dissimilar, as different customer needs and journeys must be considered. It's crucial to map out the customer journey and recognize that the same customer may have different needs and journeys for different products or services.

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