Handling Conflict Right with Amanda Ripley
We Can Do Hard Things
Listening Unlocks Understanding
Effective communication requires acknowledging others' viewpoints to foster understanding, rather than simply asserting one's correctness. People who feel unheard often either withdraw from the conversation or become more aggressive. Notably, the average person experiences feeling understood only 5% of their day, highlighting a significant communication gap. By genuinely expressing an effort to comprehend what others are saying, one can bridge this gap without validating incorrect opinions. This approach allows individuals to feel heard, which encourages more constructive dialogue rather than shutdowns or louder disputes. Engaging in this practice effectively meets the emotional needs of the speaker and promotes a healthier exchange of ideas.
