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AI Can Outhear Humans
A recent experiment revealed that AI-generated responses can make recipients feel more understood than those from humans. The study involved participants writing about complex challenges and receiving empathic feedback, either from a real person or from generative AI. Interestingly, regardless of the source, perceptions varied based on whether the feedback was labeled as human or AI. While participants found AI responses to provide a greater sense of being heard, they felt more reassurance when they believed the feedback was from a human.