How Marco Zappacosta (Founder & CEO of Thumbtack) Built a Billion Dollar Marketplace
The NFX Podcast
Not believing in the Uber model - managed marketplace
Verticalized companies that operate as managed marketplaces, with contracted or subcontracted labor, often struggle to scale and fail to provide a satisfactory customer experience. These companies lack liquidity compared to broader marketplaces, limiting their ability to connect customers with service providers efficiently. While these companies aim for a one-click, Uber-like experience, the nuances in local service industries require expressing unique preferences and accessing a wide range of service providers. Tailored, verticalized companies cannot effectively match the scale and total availability of broader marketplaces, making it challenging to offer a seamless and reliable service for high-value services like home maintenance or event planning.
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