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#115 Danny Meyer: Hospitality and Humanity
The Knowledge Project with Shane Parrish
Nurturing Emotional Skills in the Workplace
Emotional skills are difficult to teach but can be learned in a workplace setting. While a small population naturally excels in these skills, most people fall in the middle and genuinely want to do a good job. The key is to be intentional in hiring for these skills, integrating them into performance reviews, celebrating them, and consistently emphasizing their importance to foster a team that thrives on emotional intelligence.
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