
How Generative AI Changes Strategy
HBR IdeaCast
The Importance of Custom Modifications in Chatbots
There are three levels to bringing AI into a company. The first level is finding existing applications in the market, like chat GPT. The second level is integrating a third-party API into your product, allowing for customized AI tools. For example, retailers like Macy's or Kroger's can use an API to create chat interfaces for customers to learn about products. Custom modifications can be made to tailor the AI responses. The deepest level is building your own model using open source models and fine-tuning them with proprietary data for your specific use case.
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