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How to Recover From Huge Mistakes in Business | Ep 723
The Game w/ Alex Hormozi
Take Responsibility and Validate Feelings
When someone in a team takes responsibility for a mistake, even if it's not directly their fault, it becomes their responsibility to make it right. In addressing issues, confront them directly, acknowledge the mistake quickly, and deeply validate the other person's feelings. It's crucial to show genuine concern for their emotions as you cannot minimize their pain or invalidate their feelings; they have to do it themselves. By demonstrating empathy and acknowledging their pain, you allow them to eventually minimize the issue on their own terms.
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