3min snip

What AI means for your product strategy | Paul Adams (CPO of Intercom)

Lenny's Podcast: Product | Growth | Career

notes

NOTE

The Importance of Machine Learning Engineers and Building on Top of AI

There is a Black Mirror episode with a similar premise. The idea of real-time voice translation is mind-blowing. They are working on translating podcast episodes using AI. Building AI products requires great machine learning engineers. Open AI provides amazing technology, but you have to build on top of it. They are considering building their own language model for customer support. The future might involve specialized language models for different businesses.

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Transcript

Episode notes

Paul Adams is the longtime chief product officer at Intercom, where he leads the product management, product design, data science, and research teams. Before Intercom, Paul was the global head of brand design at Facebook, a senior user researcher at Google, and a product designer at Dyson. He’s also a best-selling author, a podcast host, and a public speaker. In today’s episode, we discuss:

• Practical advice on integrating AI into your organization

• Tips and tools for learning AI as a PM

• Hilarious stories from Google and Facebook

• How to build conviction with skeptical coworkers

• Lessons learned from pricing at Intercom

• How Intercom implemented JTBD

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Brought to you by Eppo—Run reliable, impactful experiments | Hex—Helping teams ask and answer data questions by working together | HelpBar by Chameleon—The free in-app universal search solution built for SaaS

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Find the full transcript at: https://www.lennyspodcast.com/what-ai-means-for-your-product-strategy-paul-adams-cpo-of-intercom/

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Where to find Paul Adams:

• X: https://twitter.com/Padday

• LinkedIn: https://www.linkedin.com/in/pauladams/

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Where to find Lenny:

• Newsletter: https://www.lennysnewsletter.com

• X: https://twitter.com/lennysan

• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

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