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Navigating the AI Frontier: The Power of Synthetic Data and Agent Evaluations in LLM Development // Boris Selitser // #241

MLOps.community

NOTE

Building Simulated User Personalities for Customer Support Scenarios

For customer support scenarios, historical conversations can be used to create templates representing different types of interactions, such as product returns or shipping issues. These templates can be populated with simulated user personalities generated by a language model. By building a collection of simulated users that match various scenarios, one can effectively test different aspects of a model under evaluation and analyze the outcomes.

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