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Cybersecurity Strategy and AI in 2023

CXOTalk: Leadership, AI, and the Digital Economy

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Ensuring Security While Prioritizing Customer Experience

Ensuring good customer experience and reducing developer friction are keys to effective security. By understanding customer problems and working collaboratively, security teams can be seen as a solution rather than just a policy enforcement team. Building a service-oriented security mentality and providing a positive user experience in security products are essential. Additionally, security teams should have a deep understanding of the business and work directly with engineering teams to provide hands-on support. By prioritizing customer satisfaction and using their own technologies, security teams can effectively secure the technologies they develop.

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