Preparing for the New Era of Generative AI

Knowledge workers should begin experimenting with generative AI tools to understand their capabilities and how they can streamline mundane tasks, freeing up time for problem-solving, coaching, and strategic thinking. Business leaders need to invest in understanding these tools, retrain employees, and redeploy them to create value in innovative ways. Generative AI presents an opportunity for organizations to address backlogs in innovation, research and development, and explore new markets they previously didn't have capacity to tackle.