#405 – Jeff Bezos: Amazon and Blue Origin
Lex Fridman Podcast
Understanding the Skeptical View of Proxies
In business, over time, metrics are developed to manage certain aspects, such as efficiency metrics around customer contacts per unit sold. However, these metrics can become proxies for the truth or the real underlying factors, such as customer happiness. Over time, inertia can set in, causing individuals to forget the original purpose of the metrics and lose sight of the truth behind why they were being monitored in the first place.
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