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#9 – Dax Raad: Local-First SaaS

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Value of Craftsmanship and User Experience

Craftsmanship and user experience are pivotal in product development. The attention to detail and value placed into the crafting process by companies like Linner results in a quality product that surpasses user expectations. Users may not vocalize small frustrations in interviews, but noticeable improvements like immediate response times are highly valued. The accumulation of minor issues, like 'death by a thousand paper cuts,' impacts the overall product smoothness. Communicating the superior quality of a product to potential users who have not experienced it remains a challenge. Linner serves as a leading example of a category-defining product with superior quality, showcasing the significance of user experience in product development. The focus on creating a seamless user experience is particularly crucial in areas like music apps, where the transition from traditional user-friendly experiences, like iTunes, to modern platforms has brought about a decline in user satisfaction. Striving for a native feel in web applications and not settling for a mere website-like experience is essential. Balancing user experience and developer experience can lead to innovative solutions in product development.

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