The act of active listening can influence individuals to open up and share more information by creating a space where they feel compelled to fill the silence. This technique was exemplified in a scene from the film 'The Infiltrator' and in a personal story about a priest from hospice. By using active listening, individuals can prompt others to share their concerns and needs, fostering a deeper level of communication and understanding.
Ex-federal agent Robert Mazur shares his experiences working undercover to infiltrate drug cartels, offering insights into the challenges involved. Pt 1/2.
What We Discuss with Robert Mazur:
- How Robert, working undercover for US Customs and the DEA, posed as a money launderer to infiltrate Pablo Escobar's Medellin cartel and other criminal organizations.
- The extensive planning that goes into an undercover operation, including developing a detailed backstory, establishing fake businesses, and coordinating with informants and other agents.
- How Robert built rapport with targets by researching their interests, using active listening, and offering them gifts to gain their trust.
- Undercover agents must be laser-focused on their targets and avoid thinking about their personal lives, as any slip-up could compromise the operation and endanger their safety.
- During trials, these agents must be prepared for defense attorneys' tactics, such as role reversal, and maintain their composure to avoid compromising the case or their credibility in front of the jury.
- And much more...
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