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Observe and Engage: Navigate Negative Emotions with Care
Recognizing contempt in a team member is crucial for effective leadership. Instead of directly confronting the issue, a leader should note the behavior, understanding that it may stem from personal factors like a bad day. If the contempt is relevant to a work situation, the leader should approach the individual for a follow-up, asking open-ended questions about their feelings regarding changes or updates. This method fosters a safe environment for the employee to express their concerns, often leading them to share their dissatisfaction or frustrations, which can help address underlying issues.