If the actual stepping stones that lead to where we want to go are counterintuitive, then the metrics are useless. Because they won't detect those stepping stones because they don't look like what the metrics are trying to detect. And if you think about it, of course, they're going to be counterintuitive. Like that's basically what makes a problem hard is you don't know what the stepping stones are. You don't even need to do the assessments. Just follow the stepping stones.

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