Speed, Savings, and Satisfaction: The Triple Metric Approach

Training focuses on practical skills, emphasizing preventive knowledge related to plumbing and HVAC to address common issues. Job retention hinges on meeting performance thresholds for service speed, requiring over 90% resolution rates within 48 hours, with bonuses for over 95%. A budgetary incentive encourages in-house repairs to minimize costs associated with hiring external contractors. Quality of service is monitored through a 'go back' metric, diminishing incentives for repeat visits within three months. Resident feedback through surveys is integrated to assess overall satisfaction with the service provided.