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Episode 004: Decision Making in Chaotic Scenarios with Dave Snowden

The Thinking Leader

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Actions Speak Louder than Words in Changing Culture

Changing culture involves focusing on creating positive stories rather than dwelling on negative stories. It is achieved by encouraging actions that demonstrate the desired culture, rather than just talking about it. Consultants emphasizing confession and articulation of negative aspects may not be the most effective in driving organizational change. Executives should focus on actions that counter negative narratives and prevent them from resurfacing.

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